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Police officer stood at a metrolink tram stop in Manchester

Report an incident online

For incidents on the bus and tram networks, you can report incidents quickly and discreetly to a live GMP call handler, from your smartphone, using the LiveChat service or by calling 101 – or 999 in an emergency.

See it. Say it. Sorted.

You can also do your bit to help keep our public transport networks safe. We ask that you always keep your luggage and personal belongings with you and that you’re considerate of other passengers when making your journey.

Remain vigilant and, if you see anything suspicious, for example someone being somewhere they shouldn't, strange behaviour (e.g. taking photos of our security arrangements) or an unattended bag, please report it immediately.

If you see suspicious behaviour on the bus and tram networks:

  • If possible, tell a police officer or member of staff.
  • Report incidents quickly and discreetly to a live Greater Manchester Police (GMP) call handler, from your smartphone, tablet or laptop, using the LiveChat service or by calling 101.
  • Call 999 in an emergency.

If you see suspicious behaviour at a rail station or on a train:

  • Tell a member of staff or contact the British Transport Police immediately on 0800 40 50 40 or text on 61016.
  • In an emergency, always call 999.

To find out more head over to the BTP website.

Travelsafe officer with two police officers at Bolton interchange

TravelSafe Partnership

TravelSafe is a partnership brought together to help support a safe and secure transport network across Greater Manchester.

Here are a few ways they help keep you safe when you travel:

  • Transport staff and police dedicate more than 5,000 hours per week patrolling the Metrolink and bus networks, day and night, seven days a week.
  • Our control rooms operate 24/7 and monitor feeds from more than 3,800 CCTV cameras across the region’s bus stations and interchanges, tram stops and rail stations. For your safety, all of our trams are also fitted with CCTV.
  • There are emergency call points on all 99 stops on Metrolink, as well two onboard each tram. They means you can speak to a member of staff, if one is not present.

More information:

Contact the TravelSafe team

We're a White Ribbon accredited organisation committed to ending gender-based violence. We’re taking action to help keep women and girls safe on Greater Manchester’s transport network.

Read more about our commitment to White Ribbon.

Other ways we're keeping you safe:

Project Servator is a police initiative that aims to deter, detect and disrupt a range of criminal activity, including terrorism, while providing a reassuring presence for the public.

A range of tactics is used, including unpredictable and highly visible patrols and you may see an operation taking place across our public transport networks.

The officers involved are specially trained to spot the tell-tale signs that someone is planning or preparing to commit an act of crime and may be supported by specialist resources, such as police dogs, horses and armed officers.

Do not be alarmed if you see one of these operations. The officers are there to keep you safe and they can happen at any location and at any time.

For more information visit Greater Manchester Police's dedicated webpage or keep an eye on out for #ProjectServator on social media.

Horwich Parkway is owned and operated by Transport for Greater Manchester and is part of the Secure Stations scheme. This means that, at this location, we are increasing security and taking steps to reduce crime. The Secure Stations scheme is run by the Department for Transport and the British Transport Police.

Our main station car park is “Park Mark Secure”. The Safer Parking Scheme is a national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles. A Park Mark is awarded to each car park that achieves the challenging standards.

With thanks to our partners:

All travelsafe logos including the police, bee network, metrolink, gmca, beryl, arrive, foundation 92, first bus, go north west, stagecoach and diamond