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TfGM is undertaking research to help inform the design specification for new tram-train vehicles. Aecom have been commissioned to conduct this work on TfGM's behalf.

Transport for Greater Manchester ["TfGM"] is committed to making sure that we tell you about the ways in which we use your personal information and that we have the right controls in place to make sure it is used responsibly and kept safe from inappropriate access, theft, or misuse. This notice explains how we use your information and tells you about your privacy rights and how the law protects you.

TfGM are the data controller for the personal data collected as part of this research and has procured Aecom to be our data processor.

For further information about our core data protection obligations and commitments please see TfGM's primary privacy notice.

What categories of personal data are used?

If you are asked to participate 

To understand current perception of trams and priorities for future tram-train vehicles for different groups of people, we also ask further questions to capture certain demographic information.  These questions are optional and include: 

  • Name;

  • Postcode;

  • Age;

  • Gender;

  • Employment Status;

  • Health and disability;

  • Racial or ethnic group. 

If you wish to be entered into the prize draw, are willing to attend a focus group, and/or to be contacted in the future regarding other research opportunities, we will also ask you to provide:

  • Name;

  • Telephone number;

  • Personal email address

Under what legal basis does the processing of personal data take place?

Article 6 1(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

For the more sensitive data:

Article 9 2(g) processing is necessary for reasons of substantial public interest

For the prize draw data:

Article 6 1 (a) the data subject has given consent to the processing of his or her personal data

You can withdraw your consent at any time by contacting the TfGM Customer Contact Centre (0161 244 1000) or emailing

How do we keep your information safe?

TfGM and AECOM comply with their obligations under the GDPR by: keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access, and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

All electronic survey information will be encrypted with a secure password. AECOM will restrict access to your personal information.

Your data will be analysed anonymously with all other participant data.  AECOM will report the findings of the research to TfGM.  No individual will be made identifiable during reporting.

How long is information kept for?

All personal data will be deleted following the close of the project, except where collected for re-contact purposes. Where you have opted in to be re-contacted regarding future research opportunities, TfGM will hold your personally identifiable data for no longer than 2 years after the survey has been completed.

Personal data for those who have entered the prize draw will only be kept until the prize has been announced (2 weeks after the end of fieldwork) and the winner has received the prize.

Who will we share your information with?

The information collected as part of this survey will only be used by TfGM for the purposes explained above. TfGM may in the future share the results of this survey or aggregated/anonymised data with our research partners, such as universities. You will not be identifiable in any results or data shared.

Your rights as a data subject (any individual person who can be identified)

The UK GDPR gives you the following rights over your information:

  • Your right to get copies of your information

You have the right to ask for a copy of any information about you that is used.

  • Your right to get information corrected

You have the right to ask for any information held about you that you think is inaccurate to be changed.

  • Your right to limit how your information is used

You have the right to ask for the use of any information held about you to be restricted. For example, you can ask this where you think the information TfGM is using is inaccurate.

  • Your right to object to your information being used

You can ask for any information held about you not to be used. This is not an absolute right and TfGM may need to continue to use your information. We will tell you why if this is the case.

  • Your right to get your information deleted

You can ask for any information held about you to be deleted. This is not an absolute right and TfGM may need to continue to use your information. We will tell you why if this is the case.

For further information about anything in this privacy notice, to find out what information we hold about you, or if you wish to exercise any of your other information rights, please contact us at

If you are not satisfied with the response from us, you can complain to the Information Commissioner's Office. For further details on this and your information rights please visit the Information Commissioner's website.

Further information about data privacy and your rights under the General Data Protection Regulation (GDPR) can be found at the ICO website