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1. Summary of the survey

Transport for Greater Manchester ["TfGM"] acting on behalf of the 10 Greater Manchester Local Authorities wants to understand satisfaction with the HGV Financial Support Scheme (FSS) application process, experiences in obtaining a replacement/retrofit HGV and how the funding options have helped businesses.

Findings from the survey will be used to monitor and evaluate the HGV FFS and inform the project going forward.

TfGM is the Data Controller for personal information collected in the survey. This means that we decide how your personal data is processed and for what purposes.

2. What information we will collect from you

The survey will ask questions to gather feedback on your satisfaction with each stage of the application process, your experience upgrading or replacing HGVs; and the impact of funding to help upgrade to compliant HGV(s).

The survey will also ask for your business details to allow us to analyse by business size and sector.

You may also indicate whether you wish to be involved in future research about the HGV FFS. If so, your contact details will be stored separately from this survey.

Data collected from this research will be aggregated, so you will not be identified. Findings from the research may also be published.

3. How information is collected

Applicants that receive a Funding Award Notification (FAN) will be invited by email to complete the online survey. Survey data is collected via SNAP Survey software. SNAP Surveys is ISO 27001 certified. More information can be found here

4. Our lawful basis for processing personal data under GDPR

Article 6 1(e): the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

5. How we ensure the security of your data

TfGM comply with their obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

6. Information retention

Your information will only be kept for as long as necessary. TfGM will retain your data for the full evaluation period until 2027 or as long as required if there are any legal challenges to the research.  

7. Transferring data

Data collected and stored by TfGM via Snap Surveys will be stored in the United Kingdom.

8. Data sharing

The information collected as part of this survey will only be used by TfGM for the purposes explained above. TfGM may in the future share the results of this survey or aggregated/anonymised data with our stakeholders, such as GM Local Authorities or Government. You will not be identifiable in any results or data shared.

9. What rights do individuals have?

Under data protection law, your rights include:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you wish to make a request, please contact us at:

10. How can I make a complaint?

If you would like to make a complaint regarding how TfGM is processing your personal information, please contact our Data Protection Officer by emailing:

If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioners Office (ICO). The ICO can be contacted at or by calling 0303 123 1113.