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1. Summary of the survey

Transport for Greater Manchester ["TfGM"] wants to understand current preferences for features onboard buses amongst existing passengers. The finding for this survey will help inform the design of future vehicles.

TfGM is the Data Controller for personal information collected in the survey. This means that we decide how your personal data is processed and for what purposes.

2. What information we will collect from you

The survey will collect details of your usual (most frequent) bus journey and your preferences for different onboard and service features

The survey will also ask for your demographic details. This is to allow us to analyse whether certain demographical characteristics are common for the same indicated preferences.

There is also a prize draw incentive for completing this survey, if you wish to take part, the survey will also ask for your contact information. For further information about how we handle personal data for competitions, please see our Competitions and Prize Draw Privacy Notice

You may also indicate whether you wish to be involved in future research with TfGM. If so, your contact details will be stored separately from this survey.

There will also be a free text field question within the survey where you may explain some of your scoring.

Findings from the research will not be published.

3. How information is collected

This online survey can be accessed via a link from the TfGM website or via a QR code. Details of how to complete are provided on flyers, distributed to passengers. Survey data is collected via SNAP Survey software. SNAP Surveys is ISO 27001 certified. More information can be found here:

4. Our lawful basis for processing personal data under GDPR

Article 6 1(e): the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

For the more sensitive data:

Article 9 2(g): the processing is necessary for reasons of substantial public interest.

5. How we ensure the security of your data

TfGM comply with their obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

All electronic survey information will be encrypted with a secure password and access will be restricted the research teams.

6. Information retention

Contact details collected for the prize draws will be deleted once all winners have been notified and contacted.

Contact details collected for participation in future research will be deleted after 2 years, or sooner if you request that we do so.

TfGM will retain the survey data for as long as it is considered useful for the research objectives.

7. Transferring data

Data collected and stored by TfGM via Snap Surveys will be stored in the United Kingdom.

8. Data sharing

The information collected as part of this survey will only be used by TfGM for the purposes explained above. TfGM may in the future share the results of this survey or aggregated/anonymised data with our research partners, such as universities. You will not be identifiable in any results or data shared.

9. What rights do individuals have?

Under data protection law, your rights include:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you wish to make a request, please contact us at:

10. How can I make a complaint?

If you would like to make a complaint regarding how TfGM is processing your personal information, please contact our Data Protection Officer by emailing:

If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioners Office (ICO). The ICO can be contacted at or by calling 0303 123 1113.