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get me there mobile app service update

We are continuing to work with the supplier to stabilise the get me there app and have seen an improvement over recent days.

We know this is a very frustrating time for users and are sorry for the disruption and inconvenience caused.

While most customers should be able to buy and display tickets during peak periods, the root cause of the fault remains under investigation and we therefore continue to advise the following:

• Download the latest version of the app;
• Those wanting to purchase a single or return ticket are advised to do so from a ticket machine;
• Those who have purchased a ticket but can’t view it are advised to turn their phone to ‘airplane mode’ and they will be able to view the ticket;
• Those who normally buy a weekly or monthly ticket are advised to purchase it outside of peak hours or consider registering for a free get me there smart card;
• Follow @MCRMetrolink @OfficialTfGM and @mygetmethere and visit www.tfgm.com for the latest information and advice