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Taxis and private hire services in Greater Manchester

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Around 32 million trips are made in taxis and private hire vehicles in Greater Manchester each year.

We know it’s an important way for many people to travel around the city region.

That’s why we are working with the ten district council local licensing authorities to make sure every journey meets the same high standard.

In summer 2018 we ran a survey to ask for your experiences of using taxis and private hire in Greater Manchester.

We wanted to know why you do or don’t use them and what’s important to you.

This survey has now closed. Thank you to everyone who took the time to take part.


What happens next?

We are sharing the information from this survey with the ten Greater Manchester councils, who license taxi and private hire drivers and operators.

Together we will use your feedback to support the introduction of a common, minimum set of standards for taxis and private hire licensed by the ten Greater Manchester districts.

If any of the ten local authorities needs to change their current policy to meet the new standards, they will hold a formal public consultation first.

So everyone, including taxi drivers and operators, will be able to give their views.

Please check this webpage for updates.

If you have any questions in the meantime, please email customer.relations@tfgm.com or call 0161 244 1000.


What about out of town private hire?

Current legislation means that some private hire drivers and vehicles who operate in Greater Manchester are licensed by councils from other areas in England and Wales.

That means we cannot currently guarantee a high standard of service from ‘out of town’ drivers.

We are working with partners from across the UK who share our concerns to ask Government to consider changing the law.

We want the law to help us make sure that anyone who drives or operates a taxi or private hire vehicle in Greater Manchester meets high safety standards.

Please check back to find out about progress.