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Q: When are zonal fares going to be introduced?

A: The current intention is to introduce them in early 2019.


Q: How have the zones been devised?

A: As the Metrolink network has expanded, a number of factors have been taken into account to ensure that fares across Greater Manchester provide comparable value for money. These factors include both distance and journey time such that fares are based on relative ‘journey quality’ rather than any one deciding factor. Zonal fares do not change the underlying factors which have determined the current fares. However, by introducing concentric, ringed zones and harmonising fares across the region the proposal achieves a significant simplification of the current fare structure, as well as offering other customer benefits including enhanced value for money.


Q: What exactly is a boundary stop? If I travel from Whitefield to Bury, for example, will I need a one or two zone travel card?

A: Some stops will be located on the boundary between two zones eg Stretford on the Altrincham Line. These stops are included in the zone which will give the lower fare to the customer dependent on the direction of travel. For example:
- A journey from Stretford to Sale will be calculated as a Zone 3 fare.
- A journey from Stretford to Piccadilly will be calculated as a Zone 1 + Zone 2 fare.


Q: Are you going to include buses and trains in a zonal fares and ticketing system?

A: The new system is currently just for Metrolink. The introduction of zonal fares would set the foundation for a more integrated system that allows people to swap seamlessly between different modes of public transport


Q) What about outside of Greater Manchester?

A: We are working in partnership with Transport for the North, and other city regions to explore ways of connecting cities across the North to deliver seamless integrated ticketing. This is a complex process, requiring pan-northern cooperation and significant investment.


Q: When will I know what my fare will be? / How much the travelcards will be?

A: You can see the full fares table at www.tfgm.com/zonal


Q: So, are you still putting fares up in January 2019?

A: Yes. A fares increase of RPI+1%+1.33% was approved at the GMCA meeting on 29 September 2017. This increase will be applied irrespective of the proposal to introduce a zonal fare structure. If zonal is approved the intention is to introduce both at the same time. The fare increases have been factored into the fares table.


Q: So does that mean I’ll pay even more than I would with the 2019 fare rises?

A: No. In fact you will get better value for any period tickets (returns, 7 day, 28 day and annual products) , with zonal products offering unlimited travel between zones. Zonal fares will be harmonised to the lowest current prices.


Q: It’s already packed in the morning, if more people start using Metrolink can you cope with
increased demand on the network?

A: We are in the process of procuring up to 27 new trams to help manage increased demand across the network. We continually keep Metrolink performance, including capacity, under review and work closely with KeolisAmey, the operator, to ensure we are providing the best level of service possible.