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Conditions of Carriage

GENERAL NOTES

A) These conditions of carriage and passenger regulations (‘Conditions’) constitute a part of the contract which will exist between Transport for Greater Manchester (‘TfGM’) and individual passengers wishing to travel on the Metrolink system.
B) These Conditions may be altered without notice and are without prejudice to:-
(i) The rights of passengers under the Unfair Contract Terms Act 1977, the Consumer Rights Act 2015 or any statutory modification or re-enactment thereof;
(ii) The terms and conditions relating to the use of ‘get me there’ smart cards (and other smart cards) issued by TfGM, which terms are available for inspection on www.getmethere.com;
(iii) The terms and conditions relating to the ‘get me there’ app, which terms are available for inspection on www.getmethere.com; and
(iv) The Byelaws relating to the Greater Manchester Metrolink System (‘the Byelaws’), as enacted under the Greater Manchester (Light Rapid Transit System) Act 1988 and the Greater Manchester (Light Rapid Transit System) (Number 2) Act 1988, copies of which may be inspected at the office of TfGM at 2 Piccadilly Place, Manchester, M1 3BG, at www.tfgm.com, or purchased from TfGM at a price determined by TfGM from time to time.

GENERAL CONDITIONS

  1. Keolis Amey Metrolink Limited (‘KAM’) will make every endeavour to maintain the services in accordance with the timetables published from time to time by TfGM. However, KAM reserves the right, for operational or other unforeseen reasons to alter, suspend, withdraw, substitute or deviate the services, and alter any operating times of the Metrolink services without notice.
  2. TfGM recognises that there will inevitably be occasions when due to circumstances beyond the control of KAM, services might be affected. TfGM cannot undertake therefore, nor by publication of these Conditions, or any timetable, handbill or notice, be deemed to undertake that the Metrolink services shall operate, start or arrive at the times set out in the timetables, or at all. TfGM will not, therefore, be liable or accountable for any loss, damage, hurt, inconvenience or injury arising from the failure of Metrolink services to operate, start or arrive at the specified times, or at all, and neither will TfGM be liable or accountable in such cases arising from the delay in any journey of Metrolink, or any deviation or breakdown arising from any cause.
  3. Tickets or passes issued by or on behalf of TfGM for the conveyance of any passenger, animal or article on Metrolink (including, without limitation, season tickets, free passes, privilege tickets, warrants, identity cards, vouchers, electronic tickets (or electronic travelcards) that can be displayed on a mobile device, or other authorities) in exchange for which or on production of which any tickets for the conveyance of passengers on Metrolink may be issued by or on behalf of TfGM are issued subject to the regulations, terms and conditions, leaflets and notices published by TfGM from time to time, and also the provision of the Byelaws, copies of which may be inspected at the Trading Office of TfGM.

FARES

  1. Any passengers using an Integrated Transport Smartcard Organisation (ITSO) enabled smart card on the Metrolink system must use a smart card reader located on a Metrolink stop platform to touch in with their smart card at the commencement of their journey, and touch out when they reach their destination.
  2. The passenger is liable to make a prepayment for, or be in possession of, a ticket or other authority to travel before making an intended journey. If a passenger is using an ITSO enabled smart card, that smart card must (unless it is being used solely for the purposes of enabling travel on a concessionary basis, during times when concessionary travel is permitted) be loaded with a valid and active electronic ticket or travelcard, entitling that passenger to travel on the Metrolink system, in the manner specified by the terms and conditions relating to that electronic ticket or travelcard. If a passenger is using an electronic ticket (or electronic travelcard) that can be displayed on a mobile device, it must have been validly activated before boarding a Metrolink vehicle. The prepaid fare for the journey is set out in TfGM's Official Fares Table, which is available for inspection at TfGM’s Trading Office.
  3. A passenger found to be on a Metrolink vehicle, or on a Metrolink stop platform having just alighted from a vehicle, without a ticket or pass or other approved authorisation to travel valid for his/her journey will be liable to pay a Standard Fare of £100 or such other amount as may be determined by TfGM from time to time and may be liable to prosecution.
  4. KAM operates a standard fare policy on behalf of TfGM. The passenger must pay the Standard Fare within 21 days of issue. If the passenger pays the Standard Fare within 14 days of issue they will benefit from a 50% reduction. In such circumstances the passenger will also be required to purchase a ticket for their onward journey. Payment of the Standard Fare should be sent by post to Revenue Recovery Services (RRS), and made payable to Keolis Amey Metrolink Limited at the following address: RRS, PO Box 113, Manchester M8 0RY. Alternative methods of payment are shown on the reverse of the Standard Fare Notice. Failure to make payment may result in legal proceedings being commenced in order to recover any outstanding debts.
  5. Tickets or passes issued by or on behalf of TfGM for conveyance on the Metrolink system are not transferable from one person to another, remain the property of TfGM, and must be produced and delivered up when so required by any of KAM’s authorised officers. Refunds will be at the sole discretion of TfGM (see Refund Conditions below).
  6. Single and return journey tickets or travelcards issued by TfGM: (i) by way of Metrolink ticket vending machines located at Metrolink stops; (ii) in electronic form, to be loaded on to an ITSO enabled smart card; (iii) in electronic form via the ‘get me there app’; and (iv) by way of such other methods as TfGM may determine from time to time, are valid as below:
    a) Only on the day of purchase;
    b) In the case of paper tickets, and electronic tickets or travelcards purchased via the get me there app, the outward-bound leg of a return ticket journey or single ticket journey must be completed within 120 minutes of the time of purchase; and
    c) In the case of electronic tickets or travelcards that have been loaded on to an ITSO enabled smart card, the outward-bound leg of a return ticket journey or single ticket journey must be completed within 120 minutes of a passenger touching in at a smart card reader on a Metrolink stop platform.

CONDUCT OF PASSENGERS

  1. In the event of any breach of any Condition set out herein, or subject to which any tickets are issued, such tickets shall be forfeited and delivered up to KAM’s authorised officers, duly authorised agents or a Police Officer.
  2. KAM, its authorised officers or duly authorised agents or any Police Officer reserve the right to refuse access to the Metrolink stops, the platforms at those stops or the Metrolink light rail vehicles to any person;
    a) Who they believe is likely to act in a threatening, disorderly or offensive manner, or
    b) Who is consuming intoxicating liquor or being intoxicated by other means, or
    c) Who they believe is likely to cause an inconvenience to fellow passengers.
  3. Any person consuming intoxicating liquor or being intoxicated by any other means on any Metrolink vehicle or whilst in or on Metrolink premises may be required to leave by KAM’s authorised officers, duly authorised agents or by a Police Officer.
  4. Persons may only use Metrolink premises, as defined in the Byelaws, for any lawful purposes. Persons found to be unlawfully using Metrolink premises can be requested to leave by KAM’s authorised officers, duly authorised agents or any Police Officer, and any such person refusing to leave may be removed from Metrolink premises by the use of such force as is reasonable in the circumstances.
  5. A passenger or intending passenger shall not enter or alight from a Metrolink vehicle other than by the doors or openings provided for that purpose.
  6. No passenger shall while on any Metrolink vehicle or premises use any obscene, threatening or offensive language, or conduct themselves in a riotous, indecent, threatening or disorderly manner whereby annoyance is or may be caused to any member of the public.
  7. A passenger, or intending passenger, shall not enter or remain in or on any Metrolink vehicle or premises when requested not to do so by any of KAM’s authorised officers, duly authorised agents or by a Police Officer.
  8. A passenger, or intending passenger, shall not wilfully do, or cause to be done, with respect to any part of a Metrolink vehicle and its fixings and fittings, or any Metrolink premises and its fixtures and fittings, equipment or machinery, anything which is calculated to interfere with the operation of services and or vehicles, to cause injury, discomfort or nuisance to any passenger.
  9. No passenger shall cause or permit to be brought into, or remain in, any Metrolink vehicle or any part of any Metrolink premises:
    a) Any bicycle or tricycle except that these may be brought onto Metrolink premises as long as they are stored only in the designated bicycle racks.
    b) Anything which by reason of its nature could be reasonably expected to cause, or does cause, danger, obstruction, unnecessary inconvenience, or nuisance to any passenger, or damage to property, except with the consent of KAM’s authorised officers, agents or a Police Officer.
    c) Any mobility scooter except those brought onto any Metrolink vehicle by a passenger who has received a permit to travel on the Metrolink network
  10. The safety and security of any luggage, pushchair, mobility scooter etc, is the responsibility of the passenger to whom it belongs, and KAM will not accept any liability or accountability for loss or damage unless such a loss or damage is caused by negligence of person(s) acting on behalf of KAM.
  11. Passengers shall ensure that any luggage, pushchair, mobility scooter etc, does not obstruct any door, compartment, passageway, or cause any inconvenience to other passengers.
  12. No person shall: -
    a) Spit upon the floor of, or upon or against any other part of any Metrolink vehicle or premises, or any article therein; or
    b) Place, drop or throw litter in any Metrolink vehicle or premises except in receptacles expressly provided for that purpose.
  13. No person shall without lawful authority or other substantive excuse fail to comply with any reasonable warning or notice or request exhibited in a conspicuous position by KAM for the purpose of preventing danger to life or disruption of facilities for travel.
  14. No person while in any Metrolink vehicle or in any part of any Metrolink premises to which the public have access shall, except with the permission of KAM:
    a) Recite or perform, with or without any musical or other instrument; or
    b) Cause or permit any noise to be made by the operation of any gramophone, record player, tape recorder or radio or similar instrument, being a noise which is so loud or continuous or repeated as to give reasonable for annoyance to other persons in the vehicle or upon the premises; or
    c) Display, affix or exhibit any printed, written or pictorial matter or any other article for the purpose of advertising or publicity, or distribute any book, leaflet or other printed matter or any sample or other article; or
    d) Tout, ply for or solicit alms, reward or custom or employment of any description.
  15. No person while in any Metrolink vehicle or premises shall intentionally obstruct or impede any person in the execution of his lawful business.
  16. When a lift (not being an escalator or moving pavement) contains the full number of passengers, which it is constructed to carry, no additional person shall enter or remain therein.
  17. No person shall enter, or attempt to enter, any Metrolink vehicle or lift through any door thereof until all persons who are leaving, or are on the way to leave, such vehicle or lift through such door have passed out of such door.
  18. No person, whilst on the system, shall consume or have open for consumption:-
    a) Any alcoholic beverage or
    b) Food which will soil, disfigure, or destroy the property of TfGM or any other person.
  19. No person shall smoke or carry a lighted pipe, cigar or cigarette, or operate an e-cigarette on any part of any Metrolink vehicles or premises.
  20. Except in case of accident or other emergency, no person shall without lawful authority: -
    a) Enter or leave, attempt to enter or leave, any lift of any Metrolink premises (not being an escalator or moving pavement) whilst it is in motion or otherwise than at the side of appointed for passenger to enter or leave the same;
    b) Ascend or descend, or attempt to ascend or descend, by means of any escalator or stairway of any Metrolink premises, except by a moving or fixed stairway provided for ascending or, as the case may be, descending passengers.
    c) Travel, or attempt to travel, upon an escalator or moving pavement of any Metrolink premises in a direction other than the direction in which the same is moving, or sit upon any escalator or moving pavement or any part thereof;
    d) Open, or attempt to open, any gate or barrier leading to or from a platform at a Metrolink stop;
    e) In the case of any Metrolink vehicle or lift equipped with automatic closing doors, obstruct or attempt to obstruct the opening or closing of such door; and
    f) Where notices are exhibited in any Metrolink vehicle or premises indicating that a door shall be used for entrance thereto and another door for exit therefrom, enter, or attempt to enter, by the door indicated for exit, or leave or attempt to leave, by the door indicated for entrance.
  21. Passengers are carried at the absolute discretion of KAM, and a decision of its Authorised Officers is final.

CHILDREN’S FARES

  1. Children aged between five and fifteen years inclusive are conveyed at the fare set out in TfGM's Official Fares Table.
  2. Children below the age of five years, who travel accompanied by an adult, are conveyed free of charge, provided that they do not occupy seats required by adult passengers.

TRAVEL PERMITS

  1. Child Fare Concessionary Permits and Scholars Travel Permits issued by TfGM are valid on Metrolink subject to the conditions printed on the reverse of the Permit and must be produced upon request.
  2. Concessionary Travel Permits issued by TfGM are valid on Metrolink subject to the conditions printed on the official slip accompanying the Travel Permit when issued and must be produced upon request.
  3. People who hold an England National Concessionary Travel Scheme (ENCTS) Disabled Person’s Pass or a TfGM Travel Voucher pass are eligible to apply for a permit to use their mobility scooter on Metrolink. The permit is an official sticker on the mobility scooter chassis that contains a part of the user’s ID number from either their ENCTS Disabled Person’s Pass or their TfGM Travel Voucher pass; both must be produced upon request.
  4. No permit is transferable from one person to another.
  5. KAM does not upon presentation of the Permits detailed in Conditions 1 to 3 above undertake to provide conveyance on any particular vehicle or at any particular time on any particular day.
  6. No Travel Permit holder has precedence over other passengers, and KAM accepts no liability for loss, expense or inconvenience arising as a result of lack of accommodation for such Permit holders at any time or any place.
  7. Notwithstanding Conditions 1 to 6 above, all Permit holders are carried subject to the Conditions and regulations set out in this document, and subject to the Byelaws.

METROLINK SEASON TICKET (MST)

  1. Metrolink Season Tickets made available for purchase by TfGM (each an ‘MST’) are only valid: -
    a) When (where required) they are accompanied by a current Metrolink Travel Club membership card; and
    b) Where a Metrolink Travel Club membership card accompanies the MST, the membership number shown on the current Metrolink Travel Club membership card is shown on the MST; and
    c) Within the dates specified on the MST; and
    d) Within the route specified on the MST.
  2. MSTs are also available in electronic form, to be loaded on to ITSO enabled smart cards. Where a passenger holds an electronic version of an MST on a smart card, such MSTs are issued in accordance with the specific terms and conditions applicable to such MSTs, as published by TfGM from time to time.
  3. The holder of a valid MST (in either paper or electronic form) is entitled to travel on Metrolink services without further payment provided that the journey made is wholly within the routes and the dates shown on, or associated with, the MST.
  4. For journeys partly but not wholly within the routes shown on, or associated with, the MST, the holder of a valid MST must pre-purchase a ticket for that part of the journey outside the routes shown on, or associated with, the MST.
  5. MSTs cannot be used for journeys wholly outside the routes shown on, or associated with, the MSTs unless a further ticket has been pre-purchased.
  6. For the purpose of Conditions 1 to 5 above, routes are alphabetically lettered geographical areas within which valid MSTs may be used.
  7. MSTs and Metrolink Travel Club membership cards are not transferable from one person to another. They remain the property of TfGM and may be withdrawn if improperly used. No refunds will be made on lost, destroyed or defaced MST’s (see Refund Conditions below).
  8. KAM does not undertake to provide conveyance on any particular vehicle or at any particular time on any particular day.
  9. MST holders have no precedence over other passengers and KAM accepts no liability for loss, expense or inconvenience arising as a result of lack of accommodation for MST holders at any place or time.
  10. Notwithstanding Conditions 1 to 9 above, MST holders are conveyed subject to the Conditions and regulations set out in this document, and subject to the Byelaws.

TICKETS ISSUED BY THIRD PARTIES

  1. Single and return journey tickets and season tickets issued by other companies for journeys to or from or via stops or routes on the Metrolink System are valid on Metrolink as indicated in the conditions of issue of each individual ticket. Use of such tickets on Metrolink is subject to these Conditions.

CARRIAGE OF ANIMALS

  1. Animals are not to be conveyed on Metrolink with the exception of: -
    a) Guide dogs accompanying blind persons; and / or
    b) Hearing dogs accompanying deaf persons; and / or
    c) Any dog or cat being accompanied to the PDSA at Old Trafford. No charge will be made for guide dogs, hearing dogs or any dog or cat being accompanied to the PDSA at Old Trafford.

REFUNDS

  1. Refunds on MSTs are given in accordance with the terms and conditions or regulations stipulated by TfGM from time to time, and are at all times given the sole discretion of TfGM.
  2. Refunds on unused Metrolink tickets, or reimbursement of money lost in a Metrolink ticket machine due to mechanical failure or vandalism, are at the absolute discretion of TfGM, and each application is considered on its merits.

LOST PROPERTY

  1. Lost property is dealt with in accordance with the Byelaw 12;
    a) Any person who finds property accidentally left in any Metrolink vehicle or premises shall immediately hand it, in the state in which it is found, to one of KAM’s authorised officers;
    b) Any person accidentally leaving property on any Metrolink vehicle or premises should report the loss by phone to the Trading Office of KAM, giving full particulars of the property lost.
    c) KAM will charge claimants a fee for returning lost property in accordance with the scale of charges, which is displayed at the Trading Office of KAM.
    d) Perishable goods will be kept until the end of service on the day when they were found. Any property, which is or becomes objectionable will be destroyed or otherwise disposed of at any time.
    e) Where any property is forwarded to a claimant, the claimant shall pay all costs of packing and carriage to KAM.
    f) Any property unclaimed within one calendar month will be disposed of as KAM may think fit.

WAIVER

  1. KAM’s authorised officers, duly authorised agents or a Police Officer shall have authority to waive or vary any of these Conditions.

If you have any questions please view our FAQs or submit your enquiry using the General Enquiry Form.


Passenger Charter

The vision behind the Metrolink system is to provide a safe, efficient environmentally friendly and reliable tram system for Greater Manchester that will integrate with other transport modes and fulfil the aspirations of the Transport for Great Manchester Committee.

This Charter applies to all the services and infrastructure provided by Metrolink as the operator of the tram network.

Metrolink will work with rail and bus operators throughout Greater Manchester to provide a seamless transport system facilitating interchange, passenger information provision and through ticketing.

Passenger Information

Metrolink timetable information will be displayed at each platform on all Metrolink stops. Information will also be provided through Public Address and Passenger Information Display Systems.

A phone helpline provides current information on the state of the network which includes any unplanned service disruptions. This number is 0161 205 2000.

Free timetables and other information are available from Travelshops.

Information on passenger services, fares, tickets and alternative transport in the event of any long term disruptions are available on the TFGM website.

Advance information on planned disruptions to service will be made available as soon as practically possible in advance. Information will be prominently displayed at all stops. We will always endeavour to minimise passenger disruption to services.

Information will be relayed as widely as possible in the event of unplanned or emergency alterations to services.

When new timetables are introduced we will ensure that any changes to passenger services are available as soon as practically possible in advance. Information will be prominently displayed at all stops.

Passenger Guidance

We want all passengers to have a trouble free journey and therefore ask you to consider the needs of your fellow passengers at all times.

Whilst we recognise the importance of mobile phones and walkmans, we ask you to be considerate in their use so as not to annoy other passengers.

Please do not leave litter on the seats or floors. Take it home and recycle it, especially free newspapers.

Please do not consume food or drink on the trams.

Guide Dogs for the blind and Hearing Dogs are allowed on trams provided they are accompanied, as well as any dog or cat being accompanied to the PDSA at Old Trafford. If you wish to travel to the PDSA with a cat or a dog, please contact Customer Services on 0161 205 2000 before you travel. Other animals are not permitted.

Please purchase the correct ticket for your journey before you board the tram.

Some seats are reserved for those with mobility or other difficulties, including parents with small children. Please be considerate if the need arises.

If you see anything suspicious, please advise the tram operator. Your information may prove to be very important.

Tickets

A full range of tickets is available from ticket vending machines and selected retail outlets. These include, single, return, season tickets of various duration and integrated bus/tram and rail/tram tickets.

Access

Metrolink welcomes all passengers. We are constantly working to improve our access facilities (e.g. ramps and lifts) and provision of information.

There is provision for manual and electric wheelchairs on all trams along with priority seating / areas for passengers with mobility impairments, pushchairs and authorised mobility scooters (which must be carrying the official Metrolink permit in addition to their ENCTS Disabled Persons Pass or TfGM Travel Voucher Pass).

Tram Service Standards & Facilities

We will regularly review the pattern of services we offer. The emphasis will be on increasing the frequency of services and reducing journey times wherever possible.

We will plan our services so that customers generally should not have to stand outside of the peak times, and at peak times more than 20 minutes of their journey.

We will maintain our trams in a safe condition and to a high standard of cleanliness, which will include cleaning inside and out on a regular basis. All visible graffiti will be removed overnight.

We will continue to aim for improved standards of punctuality and reliability. We will publish our reliability and punctuality figures set against agreed target levels at Metrolink stops every four weeks. These figures will be independently advised every year.

Stop Standards and Facilities

We will provide real time information about our services by means of public address systems and information screens.

We will endeavor where possible to display notices at stops which give details of our address and telephone number and details of how to make a comment or complaint.

Safety

We are committed to running a tram system within a safe environment and ensuring that appropriate resources are available to do so. We will protect the safety of our customers, staff, contractors and the general public where affected by our actions and will ensure that property and the environment are protected.

The identification, control and minimization of hazards and risks is contained in the Company’s Annual Safety Plan which is translated into measurable actions including safety statistics and safety targets which are produced annually and reviewed regularly.

Passenger Emergency Call Points are provided on all trams and stops for use in case of an emergency. CCTV monitors platforms, trams and other parts of the System.

Metrolink staff will patrol Metrolink to provide additional reassurance to our passengers.

Metrolink staff will be easily identifiable in uniform and will present a good image. They will help to keep you informed and provide help with any problems should they occur.

Our staff will work with passengers and the police to deter undesirable behaviour of any sort on the Metrolink system.

We expect our staff to treat customers with respect and that they will be treated with respect in return. We will take action to protect our staff from verbal and physical abuse and will always prosecute offenders where we can.

What we will do if things go wrong

We recognise that passengers want to know what is happening when things go wrong. Our staff on trams and on the Metrolink system will help by providing as much information as they can to passengers.

In cases of severe disruption, every effort will be made to provide alternative transport to enable you to reach your destination, with the minimum of disruption.

How to contact us

We value what you have to say, and by passing on your opinions you will help us to improve.

We do our best to give you the service you have the right to expect. Our aim is to provide customer satisfaction by improving our services in response to your comments.

If you wish to make any comment or complaint, please contact either of the Metrolink or Transport for Greater Manchester Customer Services Departments as follows according to the nature of the query:

Customer Services,
Metrolink,
Trafford Depot,
Warwick Road South,
Stretford,
Manchester,
M16 0GZ

Tel: 0161 205 2000

Website: www.metrolink.co.uk

Transport for Greater Manchester
2 Piccadilly Place
Manchester
M1 3BG

Tel: 0161 244 1000

Website: www.tfgm.com

Email: customer.relations@tfgm.com

For comments or complaints regarding general operation, maintenance and cleanliness of the Metrolink system, passengers should contact the Metrolink Customer Service team. For issues relating to policy, for example fares and future Metrolink expansion, passengers should contact Transport for Greater Manchester’s Customer Relations department.

Staff on the Metrolink system may also give you forms for comments and complaints.

Notices providing contact information are displayed on all of our trams and stops.

Responding to your comments

If you have a complaint, we want to find out what went wrong and put it right for the future.

We will endeavor to respond to all customer comments within fifteen working days of the date that we receive your comments, when you will receive a full reply or an initial acknowledgement and a full reply within twenty eight days should it take longer to make the necessary enquiries.

Senior managers carefully monitor the number and type of comments we receive. We will use this information to improve our service in the future.

Personal details will not be given to anyone outside Metrolink unless the individual has made an effort to defraud the business or if the information is needed by the Rail Passengers Committee to investigate the complaint.

Contacting your Rail Passengers’ Committee

We will always do our best to satisfy all complaints. If you still wish to take the matter further you can refer it to your local Passenger Focus Group, an independent public body set up by the Government to protect the interests of Britain's rail passengers. They are funded by the Department for Transport but their independence is guaranteed by an act of Parliament. They use their knowledge to influence decisions on behalf of rail passengers and work with the rail industry, other passenger groups and government to secure journey improvements.

The address for Passenger Focus in the area served by Metrolink is:

Passenger Focus
9th Floor
Store Street
Manchester
M1 2RP
Tel: 0870 336 6095
Fax: 0161 244 5981

This Passenger Charter does not affect your legal rights as set out in the Conditions of Carriage. Copies of the Conditions of Carriage are available from Transport for Greater Manchester offices at the address stated in the ‘How to contact us’ section or can be found above.


Transport for Greater Manchester, pursuant to the powers conferred upon it by the Greater Manchester (Light Rapid Transit System) Act 1988 and the Greater Manchester (Light Rapid Transit System) (No2) Act 1988 (hereinafter referred to as “the Acts’) does hereby, as owner of the System (as hereinafter defined), make the following Byelaws in respect of the System, and the conduct and carriage of Persons on Vehicles and otherwise in relation to safety and conduct upon and in respect of the System.

DEFINITIONS

  1. In these Byelaws, the following expressions shall have the meanings set out below: -
    a) ‘The System’ means the Greater Manchester Light Rapid Transit System as defined in the Acts or any statutory amendment thereto including but not limited to all Vehicles, Stations and other premises, signalling and telecommunications equipment, ticket vending equipment, rails, overhead line equipment and other equipment or items whatsoever which may from time to time be part of or be used upon or in connection with the said Light Rapid Transit System.
    b) ‘TfGM’ means Transport for Greater Manchester.
    c) ‘Vehicle’ means any light rail vehicle, locomotive or other vehicle adapted to travel upon the system (whether in operational use or not).
    d) ‘Station’ means any structure or area from time to time designated by Transport for Greater Manchester for the collection or setting down of passengers from Vehicles, both on the street running and former British Rail sections of the system.
    e) ‘The Operator’ means the operator for the time being of the System as appointed by Transport for Greater Manchester.
    f) ‘Authorised Officer’ means: -
    i) in relation to the System.
    a) any Police officer acting in the execution of his duty; and
    b) any persons from time to time designated by the Operator to be an Authorised Officer; and
    ii) in relation to those parts of the System which are used jointly with the British Railways Board -
    a) any of the Persons mentioned in paragraph (i) above; and
    b) any officer, employee or agent of the British Railways Board.
    g) ‘Conditions of Carriage’ means the conditions of contract in relation to the carriage of Persons upon the System as issued and amended from time to time by the Operator.
  2. In addition: -
    a) References in these Byelaws to any ‘Persons’ shall be taken to include reference to individuals, firms, companies and other bodies as the context requires;
    b) references to the singular number shall include plural and vice versa and references to any gender shall include the other gender;
    c) the heading in these Byelaws are for ease of reference only and shall not affect the interpretation of these Byelaws.

AUTHORITY AND PENALTIES

  1. These Byelaws are made by Transport for Greater Manchester pursuant to the powers conferred upon it by Section 30 of the Greater Manchester (Light Rapid Transit System) Act 1988 and Section 10 of the Greater Manchester (Light Rapid Transit System) (No 2) Act 1988.
  2. Any Person contravening any of these Byelaws shall be liable upon summary conviction to a fine not exceeding level 3 on the standard scale (as defined in Section 37 of the Criminal Justice Act 1982).
  3. Any person who is reasonably suspected of contravening, or attempting to contravene, any of these Byelaws: -
    a) shall upon being requested to do so, give his name and address to any Authorised Officer;
    b) may be removed from any vehicle or from the System by force if necessary by any Authorised Officer.
  4. Without prejudice to Byelaws 2(2) and 2(3) above, the Operator may, where a person has either been convicted of an offence on the System other than under these Byelaws, or where a Person has been convicted of any breach of these Byelaws, by written notice to the Person concerned prohibit that Person from entering any Vehicle or Station and any breach of such a prohibition shall constitute a breach of these Byelaws.

CONDITIONS OF CARRIAGE

  1. Persons who are passengers on the System shall comply with the Conditions of Carriage, these Byelaws, and, in relations to those parts of the System which are used jointly with the British Railways Board, with any Byelaws issued by the British Railways Board.

TICKETS AND CONCESSIONS

  1. Except with the permission of an Authorised Officer, no person shall enter any Vehicle or Station unless that person:
    a) has a valid ticket e nabling him to do so; or
    b) (i) has every intention of procuring a valid ticket enabling him to do so and
    (ii) has proof of the ability to purchase a ticket enabling him to do so; or
    c) in the case of a Person entering any Station, has every intention of meeting another Person at that Station
  2. No Person shall remain upon a vehicle after the point at which his ticket ceases to be valid.
  3. No Person shall alter, deface, mutilate or destroy any ticket or use or attempt to use any ticket which shall in any material respect have been altered, defaced or mutilated.
  4. Any Person shall if so requested by any Authorised Officer deliver up his ticket for inspection to such Authorised Officer and such Authorised Officer shall be entitled to retain such ticket if it shall be found to have expired or to have been altered, defaced, mutilated or be invalid.
  5. No person (save for an Authorised Officer acting within the scope of his duties) shall sell or purchase or attempt to sell or purchase any ticket or transfer or receive or attempt to transfer or receive any partly-used ticket nor shall any Person knowingly use or attempt to use any ticket which has been sold, purchased, transferred or received in contravention of the foregoing provisions of this Byelaw.
  6. In connection with any scheme for the provision of concessionary travel on the system, no Person shall: -
    a) make use of or attempt to make use of any concession provided for by such scheme except to the extent and for such time as he may be entitled so to do, subject to do, subject to the conditions of the scheme; or
    b) (being a person entitled to make use of any such concession) obtain or attempt to obtain the use of such concession for and on behalf of any other Person.
  7. Where fares for journeys on the System vary dependent upon the time at which the ticket therefor is purchased, no Person shall make use of any ticket purchased at reduced fare outside any time constraints applicable thereto except to the extent authorised by the Conditions of Carriage.
  8. Except with the permission of an Authorised Officer, no Person shall enter or remain upon any Station for the purposes of skateboarding, roller skating, bicycle riding or any other recreational activity.

OBSTRUCTION OF THE SYSTEM

  1. No unauthorised Person (whether a passenger on the System or not shall:
    a) obstruct any Vehicle; or
    b) construct, leave or operate machinery, vehicle, material, structure or other matter or move or leave any animal on or in proximity to any Vehicle or any other part of the System; or
    c) throw at or drop upon or leave upon any part of the System any item or substance of any description such as would or intended to obstruct or endanger the safe and efficient operation and working of the System.
  2. Without prejudice to Byelaw 4 (1) above, no Person shall whether intentionally or recklessly do or permit to be done anything whereby the safety or security of the System or of any Person on or upon the System (whether a passenger on the System or not) is or may be endangered.
  3. (i) No Person shall without lawful authority or reasonable excuse bring upon the System any loaded shotgun or loaded air weapon, or any other firearm (whether loaded or not) together with ammunition suitable for use in that firearm.
    (ii) No Person shall bring or permit to remain upon the System any inflammable, explosive (as defined in the Explosives Act 1875) or corrosive gas, petrol or other spirit, liquid substance or matter which is or may become dangerous or harmful to any other Person or property.
  4. Without prejudice to any penalty incurred by the contravention of is Byelaw 5, any vehicle, machinery, material, structure or other matter or any animal left on the System or in such a position as to obstruct or interfere with the safe and efficient operation of the System may be removed by or under the direction of any Authorised Officer in such a manner as such Authorised Officer reasonably believes necessary or desirable without Transport for Greater Manchester the Operator or the Police being under any liability in respect of any loss or damage caused thereby, and may recover from the Person responsible the expenses reasonably incurred by him in doing so.

NO SMOKING, FIRES OR LIGHTS

  1. No person shall smoke or carry any lighted smokeables (including but not limited to pipes, cigars or cigarettes) upon any Vehicle or upon any Station.
  2. No Person shall, without the prior written consent to the Operator, create or bring upon any part of the System any fire or other naked light whatsoever.

ALCOHOL AND OTHER SUBSTANCES

  1. No person shall consume:
    a) any alcoholic beverage on any Vehicle or any Station or;
    b) any food which will soil disfigure or destroy the property of any other Person on the System or any Vehicle or any Station.
  2. No person who is in a state of intoxication or under the influence of the effects of any illegal substance shall enter or attempt to enter any Vehicle or any Station and (without prejudice to Byelaw 7 (1) above) any Authorised Officer who reasonably believes any Person to be intoxicated or under the influence of the effects of any illegal substance shall be authorised and entitled to require such a Person to leave any such Vehicle forthwith (or when it is next safe to do so) and further to leave (or not to enter) any other Vehicle or any Station.

ANIMALS

  1. No person shall cause of permit to be brought into or upon or cause or permit to remain in any Vehicle or any Station any animal unless authorised by the Conditions of Carriage or any Authorised Officer and then only subject to such conditions and stipulations and to the payment of any such fare as may be specified by the Conditions of Carriage or any Authorised Officer.
  2. Nothing in these Byelaws nor in the Conditions of Carriage shall prohibit the bringing upon or the use upon the System of Guide Dogs.
  3. Subject to Byelaw 8 (1) above, it shall be the responsibility of any Person who has brought any animal upon any Vehicle or any Station to ensure that such animal does not cause nuisance or constitute an obstruction to the System or a nuisance or danger to any Person upon the System, or otherwise cause or constitute an infringement of any of these Byelaws.
  4. Subject to the foregoing provisions of this Byelaw 8:
    a) No Person shall cause or permit any animal to occupy a seat on any Vehicle;
    b) No person shall leave or place any animal unattended in any Vehicle or on any Station unless authorised by the Conditions of Carriage or any Authorised Officer;
    c) Without prejudice to any penalty incurred by the contravention of this Byelaw 8, any animal brought on to any Vehicle or Station or left or placed unattended in contravention of this Byelaw 8 may be removed by or under the direction of any Authorised Officer in such a manner as such Authorised Officer reasonably believes to be necessary or desirable without Transport for Greater Manchester or the Operator or the Police being under any liability in respect of any loss or damage caused thereby.

BICYCLES AND LUGGAGE

  1. No person shall cause or permit to be brought onto, or permit to remain upon any Vehicle or any Station: -
    a) any bicycle or other wheeled vehicle (save for wheelchairs, pushchairs and prams) unless authorised by the Conditions of Carriage.
    b) any luggage or other article which by reason of its nature could be reasonably expected to cause or does cause obstruction, inconvenience or danger to any Person (whether a passenger on the System or not) or damage to any property (including but not limited to the System).
  2. Without prejudice to Byelaw 9 (1) above, any item which is brought upon any Vehicle or any other part of the System shall be so controlled or placed to avoid obstruction, unnecessary inconvenience or danger to any Person (whether a passenger on the System or not) and so as to avoid damage to property (including but not limited to the System) and shall otherwise be carried, placed and controlled in accordance in all respects with these Byelaws, the Conditions of Carriage and any directions given by any Authorised Officer and in particular any permission to bring any such items upon any Vehicle or upon any Station may at any time be withdrawn by any Authorised Officer where in such Authorised Officer’s opinion it is necessary so to do for the prevention of obstruction or in the interests of safety or otherwise in order to ensure compliance with the terms of these Byelaws.
  3. Without prejudice to any penalty incurred by contravention of this Byelaw 9, if the Person in charge of any item when requested so to do by an Authorised Officer fails immediately to remove the same from any Vehicle or as the case may be from any Station, that item may be removed therefrom by or under the direction of such Authorised Officer in such manner as such Authorised Officer believes to be necessary or desirable without Transport for Greater Manchester, the Operator or the Police being under any liability in respect of a loss or damage caused thereby.

CONDUCT, OFFENSIVE LANGUAGE AND NOISE

  1. No Person whilst on the System shall: -
    a) use any obscene, threatening, abusive or insulting language or behaviour;
    b) make, create or permit any noise which may cause a nuisance or give reasonable ground for annoyance to any Person on the system.
    c) use any radio, audio or video equipment in a manner which may cause nuisance or give reasonable grounds for annoyance to any other Person on the System;
    d) otherwise conduct himself in a disorderly manner on or in a manner likely to offend or obstruct or cause nuisance or give reasonable grounds for annoyance to any other Person on the System.

CONDUCT ON THE SYSTEM

  1. No Person shall:
    a) without reasonable excuse distract the driver on any Vehicle or otherwise obstruct any Authorised Officer in the performance of his duties whether on any Vehicle or elsewhere on the System;
    b) utilise (save in a proper manner) or tamper with or damage any part of the System (including but not limited to any ticket vending machine and any public address or alarm System or emergency stop facility on any Vehicle);
    c) leave or enter any Vehicle or attempt to leave or enter any Vehicle, save;
    (i) when the same has come to a halt at a Station; and
    (ii) in compliance with any directions which may be given by notices on any Vehicle or upon any other part of the System; and
    (iii) in compliance with any directions given by any Authorised Officer;
    d) cross any part of the line comprised in the System other than in a safe and orderly manner paying due care and attention to any signs and to the position and motion of Vehicles and any other vehicles or Persons and save by using the shortest possible route and otherwise in such a manner as to cause the minimum of nuisance and interference to the System and to other Persons;
    e) post any bills or other matter upon any part of the System without the prior written consent of the Operator;
    f) distribute documents, beg for money or busk or collect monies or sell any item of whatsoever nature for reward on the System without the prior written consent of the Operator;
    g) throw or drop litter or any other item or matter on or from or leave litter on any Vehicle or on any other part of the System save in receptacles provided for that purpose;
    h) spit on or otherwise soil any part of the System;
    i) knowingly give any false fire, ambulance, bomb or other emergency alarm, by whatever means calculated or intended to affect or interfere with the operation of the System;
    j) climb on any part of the System save for entering or leaving Vehicles in the manner permitted by these Byelaws;
    k) without the authority of the Operator enter the driver’s cab of any Vehicle or Station which is from time to time: -
    (i) appropriated for the exclusive use of person of the other sex; or
    (ii) marked by a notice in a conspicuous position as being not open to access by the public;
    l) enter any vehicle or any Station wearing clothing which is likely to soil the fabric of seats in the Vehicles, or bearing obscene or abusive words or material which may cause nuisance or inconvenience to other passengers;
    m) set up temporary or permanent residence on any part of the System.

LOST PROPERTY

  1. Any Person finding any item of lost property on the System shall as soon as practicable deliver such item up to an Authorised Officer or the Operator.

WAITING FOR VEHICLES

  1. Persons waiting for Vehicles shall conduct themselves in an orderly and reasonable manner and with due regard to the safety of other Persons (whether other passengers on the System or not).

PARKING OF VEHICLES

  1. Without prejudice to the other provisions of these Byelaws, no Person shall park or drive or cause to be parked or driven any vehicle on any part of the System or otherwise in such a position or manner as is likely to cause or does cause obstruction to any Vehicle or to the System or to the Persons using or intending to use the System.

SPEED LIMITS

  1. No driver of a Vehicle shall cause or permit his Vehicle to exceed the speed indicated on a speed limit sign erected by the Operator and applying to the part of the System through which that Vehicle is travelling.

TRAFFIC REGULATION ORDER

  1. In pursuance of the powers conferred on Transport for Greater Manchester under Section 30 (2)(c) of the Greater Manchester (Light Rapid Transit System) Act 1988 no loading or unloading of any vehicles will be permitted at any time on the east side of Nicholas Croft between the south western kerbline of Back Turner Street and north western kerbline of High Street.