Skip to main content

How to use Cycle Hubs

Membership, getting in, card problems and cancellations

There are two types of Cycle Hub:

  • Standard membership lets you park your bike securely on a first come, first served basis.
  • Premium membership gives you a guaranteed parking space, use of showers and a personal locker at City Tower or MediaCityUK.

City Tower and MediaCityUK members can leave bikes and belongings overnight.


Getting into a Hub

Place your membership card against the reader near the entrance. Keep other smart cards away from the reader. Don't let anyone else follow you in.


Problems with your card

If you lose or damage your card, we'll replace it, but we charge £10 administration.

If your card stops working, we'll replace it for free.

If your membership card is stolen we'll replace it for free, but you'll need a police crime reference number.

Phone 0300 123 1675
Monday to Friday, 7am to 8pm,
Saturday and Sunday, 8am to 8pm


Cancelling your membership

If you cancel your membership, we will refund unused whole months of membership where the annual membership cost is greater than £10. To cancel your membership, return your card to:

Travel Concessions, TfGM, PO Box 429, M60 1HX.