Help and Feedback

We work hard to try and provide high quality services for people in Greater Manchester. 

We want to know how you feel about our services. We’re always looking at ways we can improve our services by listening and responding to your comments, compliments and complaints.
 
You can expect that Greater Manchester Accessible Transport customer care will:
  • Deal with your enquiry/complaint honestly, fairly and politely
  • Give prompt and accurate advice and information, and offer resolution where needed.
  • Respect your right to confidentiality
  • Take into account your individual needs
  • Keep you informed what is happening with your enquiry/complaint
  • Listen to what you have to say
Enquiries and feedback

Please contact us by phone, e-mail or in writing with any enquiries or complaints you may have about our services.

Compliments

We’re always happy to hear from anyone who wants to compliment a member of staff or a service they have received. This tells us when we‘regetting things right. We will acknowledge your compliments or comments and will ensure that the member of staff or service knows their work is appreciated.
 
 
Complaints Procedure

All correspondence is logged for monitoring purposes. We aim to complete an investigation and provide a full response within three working days. If this is not possible we will provide an interim acknowledgement outlining the reasons for the delay and we will provide a date when a full response will be provided. 
 
Contact us
 
Greater Manchester Accessible Transport Limited
20th Floor
Manchester One
Portland Street
Manchester
M1 3LD
Phone: 0161 200 6011