ISO14001 - Transport for Greater Manchester's Environmental Management System

As a public body, Transport for Greater Manchester understands that it has a responsibility to protect the environment. We are committed to a year-on-year improvement in our environmental performance.

ISO14001 RegisteredTransport for Greater Manchester has voluntarily implemented an Environmental Management System (EMS) in conformance with the internationally recognised standard ISO14001:2004. We first achieved external certification to ISO14001 in April 2008, and have retained certification on two occasions. See our Certificate. The EMS has been designed to reflect the objectives and targets within our Environmental Policy. ISO14001:2004 has helped to monitor and measure our environmental risks and implements a system to control and manage these risks effectively.

The benefits of ISO14001:2004 to our organisation have included the prevention of pollution, a commitment to compliance with environmental legislation, awareness and communication of environmental issues. Transport for Greater Manchester's ISO14001:2004 certification demonstrates our on-going commitment to improving environmental performance.

Most EMS standards encourage organisations to follow The Denning Cycle, which consists of four integrated stages.

Stage 1 Plan​

  • Environmental impacts - The EMS required Transport for Greater Manchester to identify the environmental impacts of its operations and consider how these activities that have an impact can be controlled and influenced. Transport for Greater Manchester has decided on the most significant environmental impacts by prioritising those with the largest size, the highest frequency, the most sensitive location, and those controlled by legislation. This helps because it means that we can concentrate on minimising the environmental impact of those activities that cause the most serious environmental affect.
  • Legal and other requirements - A list of the key environmental legislation was collated and translated into actions for compliance.
  • Objectives and targets - Transport for Greater Manchester committed to setting environmental objectives and targets (e.g. increasing recycling). This included a description of how objectives would be achieved, including timescales, necessary resources, and staff responsibilities. Transport for Greater Manchester updates targets annually and monitors progress towards them by measuring performance.
  • Environmental Management Programme - Transport for Greater Manchester's Environment Team has identified a number of projects from the environmental disciplines identified witin the Environmental Policy, such as; sustainable development, climate change, air quality and internal performance. The programme identifies responsibilities, delivery and timescales.

Stage 2 - Do - Implementation and Operation​


  • Structure and Responsibility - Transport for Greater Manchester has a dedicated team that have overseen the implementation of the system. The team has the responsibility for maintaining the EMS and provides sufficient resources where necessary.
  • Training, awareness and competency - Training is delivered throughout the organisation dependant on the roles and responsibilities. The training ranges from a general environmental awareness briefing for the workforce to environmental auditor and spill response training for key staff.
  • Communication - An internal email system is used to keep the workforce up to date on new environmental issues. All relevant suppliers have been made aware of the company environmental policies and procedures. Transport for Greater Manchester also communicate its environmental management and performance through annual reports.
  • Documentation - The EMS itself is documented with a central environmental manual but there are associated system documents such as environmental procedures and energy, waste and servicing records.
  • Operational control - Transport for Greater Manchester has improved the control of environmental impacts at bus stations by modernising storage areas, installing waste segregation facilities, controlling documentation and making records, and writing procedures. All maintenance tasks by staff and contractors are controlled by a risk assessment and a point of work system.
  • Emergency preparedness and response - procedures have been implemented to address reasonably foreseeable emergencies and to minimise these impacts should they occur (eg. fire, major spillages of hazardous materials). All staff were trained in there use.​


Stage 3 - Check - Checking and corrective action​


  • Monitoring and measurement - Transport for Greater Manchester monitor the progress of projects against objectives and targets set to measure the level of environmental performance. There is also a periodic evaluation of legal compliance against environmental laws and regulations.
  • Audits - Internal audits are carried out by the environment team every 6 months at all bus stations and head office functions. These audits help to identify areas for improvement, establish whether the EMS is functioning effectively, and to verify it against ISO14001. The audit results are reported to senior management.
  • Non-conformance and corrective actions - There is a process in place to deal with breaches of the EMS (e.g. noncompliance with legislation, incidents, findings from audits etc.) to allocate appropriate corrective and subsequent preventive action.​


Stage 4 - Act - Management review​

  • Management review - Every year senior management and other key staff involved with the EMS hold a Management Review Meeting to discuss the 'suitability, adequacy and effectiveness of the EMS', and to suggest changes to the system, where necessary. Senior management discuss internal and external audit results, communications from external parties, project progress, changing circumstances and continual improvement, with the view to setting and achieving further environmental targets.​