​Commenting on Services

Transport for Greater Manchester provide a Public Transport Comments Service, where all comments received are recorded and passed to the company responsible for a response.

Your comments can be made by filling in the online form below. 

* Required fields.

Your Details:
First Name*
Last Name*
Postal Address*
Postcode*
Email Address*
Telephone


If a train or tram was involved please tell us:
Where it was from
Where it was going


If a bus was involved please tell us:
The name of the bus company
The service number
Where the bus was coming from
Where the bus was going
The registration or fleet number


Please tell us exactly what happened. We must have all this information to be able to help you.
Date of incident*
Time of incident*
(HH:MM - In 24 hour format)
Location of incident*
Description of incident*


Equality and Diversity Monitoring
Gender
Disability
Ethnicity
Religion
Sexuality
Age
This information is being collected for the purpose of monitoring the effectiveness of how well we are meeting the needs of all the diverse communities that use our services.

This data will not be passed on to any other company or organisations.


Data Protection Act
Transport for Greater Manchester (TfGM) is the Data Controller for the purposes of the Data Protection Act 1998. TfGM will manage the information you provide in a manner that conforms to the Data Protection Act 1998. Your information is being collected for the purpose of processing your complaint and to monitor the effectiveness of how well we are meeting the needs of all the diverse communities that use our services.
If your comments relate to transport services or facilities provided by other companies or organisations, we may need to pass on your personal details (excluding equality and diversity monitoring information) and comments. To do this we need your permission. Please note that without your permission to do so, we may not be able to process your complaint.
Please select as appropriate:

Should you have any queries about this, please contact TfGM, 2 Piccadilly Place, Manchester, M1 3BG or Tel: 0161 244 1000