Contact Us

Transport for Greater Manchester headquarters
2 Piccadilly Place
Manchester
M1 3BG

Tel: 0161 244 1000 (7am to 8pm, Monday to Friday, 8am to 8pm Saturday and Sunday)

How to find us

If you would like information about a public transport service, please call the Traveline number below.


Traveline

For all your journey planning questions, from bus, train and Metrolink tram times.

Tel: 0871 200 2233 (7am to 8pm, Monday to Friday, and 8am to 8pm at weekends and bank holidays)

Calls cost 12p per minute plus your phone company’s access charge.

You can also plan your journey in advance using our new-look online Journey Planner for Greater Manchester (opens in a new browser window)


Commenting on Transport for Greater Manchester's services

Please email us or complete the Commenting on Services form if you have comments regarding a service that Transport for Greater Manchester (TfGM) provides. If you wish to speak to us in relation to your comments, please call our Customer Contact Centre on 0161 244 1000 between 7am to 8pm, Monday to Friday, 8am to 8pm Saturday and Sunday.

When your email is received, you will receive an automated reply from the Customer Relations inbox and we will aim to provide you with a final response within 8 working days.

If your comments relate to a service that is not provided by TfGM, we will forward them to the organisation responsible for that service and copy you in unless you inform us otherwise, and they will respond to you directly. If you do not want us to do this, we will supply you with the contact details for that organisation so that you can contact them directly. Alternatively, please find a list of bus and train operators should you wish to contact them directly. Bus operators information.  Train operators information.


Concessionary Travel

 

Tel: 0161 244 1050 (line open 7am to 8pm, Monday to Friday, and 8am to 8pm at weekends and bank holidays)
Email: concessionary.travel@tfgm.com

Please click here for information on the national free travel scheme for over 60s and disabled people.

Cycling
 
To get in touch with our cycling team email cycling@tfgm.com.
 
View the cycling website at www.tfgm.com/cycling.
 
Ring the cycling team on 0300 123 1675 (Hubs/Customer Services option 1 - open 7am to 8pm, Monday to Friday, 8am to 8pm Saturday and Sunday)

Bus shelter damage

Tel: 0161 244 1720

Email: busstop@tfgm.com

Please report damaged bus shelters to us so we can get them repaired as quickly as possible.


Problems with traffic signals

 


Lost property

 

Please contact the bus, train and Metrolink operators directly to recover lost property.


Media relations

Tel: 0161 244 1055

Please leave a message outside of normal office hours and a member of the team will return your call.


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